Seminars - Professional Development

3. One Day Communication Skills Course

Learn the art of effective and clear communication

Programme Outline

With all the communication tools available to us nowadays, it is ironic that our communications skills are actually deteriorating! Learn how mistakes are easily made but just as easily put right through a few basic steps.

Course Overview

Different people communicate in different ways and for different reasons. Once we understand these, getting your message across and hearing other peoples’ messages becomes much easier, and much more effective.

Structure

After just one day, you will be able to identify different communication needs and styles in others, and understand what they want to hear and how to get your message across clearly and effectively with;

• The need to communicate
• Channels and methods of communication
• Barriers that distort effective communication
• Using words effectively
• Giving instructions and gaining acceptance
• The influence of body language on communication
• Listening techniques
• Pitfalls of written communication
• A personal action plan

Duration

1 Day